Terms of Service

Clear, fair terms that respect your rights. No legal tricks, no hidden clauses.

Last updated: January 2026

Quick Summary

Here's what matters most (but please read the full terms):

You own your data—always

Cancel anytime, no penalties

Fair and balanced terms

Clear liability limitations

The Most Important Term

Your data belongs to you. We never claim ownership. You can export everything, anytime, for free. This isn't just a feature—it's a fundamental principle we build every decision around.

Learn About Data Export

Full Terms of Service

1. Account Registration You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials. 2. Account Responsibilities • You are responsible for all activity under your account • You must be 18 years or older to use WinFlow • One person or legal entity per account • You may not use WinFlow for any illegal purpose 3. Account Security • Use a strong, unique password • Enable two-factor authentication when available • Notify us immediately of any unauthorized access • We are not liable for losses due to compromised credentials

1. Billing • Subscription fees are billed in advance • Prices are in USD unless otherwise specified • We'll notify you 30 days before any price increases 2. Cancellation • Cancel anytime from your account settings • No cancellation fees or penalties • Access continues until the end of your billing period • No partial refunds for unused time 3. Free Trial • No credit card required for free trial • Full access to features during trial • Automatic downgrade to free tier after trial ends 4. Refunds • Refunds considered on a case-by-case basis • Contact support within 14 days for refund requests

You agree NOT to use WinFlow to: 1. Prohibited Content • Store or transmit malicious code • Host illegal content or materials • Engage in harassment or abuse • Violate intellectual property rights 2. Prohibited Actions • Attempt to breach or circumvent security • Interfere with other users' access • Reverse engineer or copy our software • Use automated systems without permission • Resell or redistribute the service 3. Data Usage • Only store data you have the right to use • Comply with data protection laws • Do not use for spam or bulk messaging • Respect contact privacy when using CRM features Violation may result in account termination.

YOUR DATA BELONGS TO YOU 1. Your Content • You retain all rights to data you enter • We claim no ownership of your client information • You grant us license only to provide the service 2. Export Rights • Export all your data anytime, for free • Available in CSV, Excel, and JSON formats • No waiting periods or restrictions • Data portability is a core feature, not an add-on 3. After Termination • Download your data before account closure • We retain data for 30 days after cancellation • After 30 days, data is permanently deleted • You can request earlier deletion 4. Our Commitment We will NEVER: • Sell your data to third parties • Use your data for advertising • Lock you in with proprietary formats • Charge for data exports

1. Availability • We target 99.9% uptime • Scheduled maintenance will be announced • Emergency maintenance may occur without notice 2. Support • Email support for all users • Priority support for paid plans • Response within 24-48 hours 3. Updates • We continuously improve WinFlow • New features added regularly • Breaking changes announced in advance • Feedback welcome and considered 4. No Warranty • Service provided "as is" • We don't guarantee uninterrupted access • Features may change over time

1. By You • Cancel anytime from account settings • Download your data before cancellation • No penalties or exit fees 2. By Us We may terminate your account if you: • Violate these terms • Engage in abusive behavior • Use the service for illegal purposes • Fail to pay after notice 3. Effect of Termination • Access revoked immediately or at billing period end • Data retained for 30 days for export • After 30 days, all data permanently deleted • Some provisions survive termination (liability, disputes) 4. Appeals • Contact support to appeal termination • We'll review in good faith • Reinstatement at our discretion

1. Disclaimer TO THE MAXIMUM EXTENT PERMITTED BY LAW: • Service provided "as is" without warranties • We don't guarantee fitness for any purpose • We're not liable for indirect damages • We're not liable for lost profits or data 2. Liability Cap Our total liability is limited to: • Fees paid in the 12 months before the claim • Or $100, whichever is greater 3. Exceptions These limitations don't apply to: • Fraud or intentional misconduct • Gross negligence • Violations of applicable law 4. Your Responsibility You're responsible for: • Backing up important data • Compliance with laws in your jurisdiction • Proper use of exported data

1. Governing Law These terms are governed by the laws of Delaware, USA, without regard to conflict of law principles. 2. Dispute Resolution • First, contact us to resolve informally • We'll respond within 30 days • If unresolved, disputes go to arbitration • Class actions waived to extent permitted 3. Arbitration • Binding arbitration through AAA • Arbitration in Delaware or remotely • Each party bears their own costs • Arbitrator's decision is final 4. Exceptions You may bring claims in small claims court if eligible. 5. Time Limit Claims must be brought within 1 year of the issue.

1. Updates • We may update these terms periodically • Material changes announced via email • Non-material changes posted on website 2. Notice • 30 days notice for material changes • Continued use after changes = acceptance • If you disagree, cancel before changes take effect 3. Our Commitment We will never change terms to: • Claim ownership of your data • Restrict data export rights • Reduce your fundamental rights Last updated: January 2026

Questions About Our Terms?

We're happy to explain any part of our terms in plain language.